Within Australia

• We understand sometimes the fit isn't perfect or you can change your mind. We will be happy to offer you a refund, exchange or a credit note. Kindly note, our products are custom made and expensively assembled for you.  The timeline for informing us will be within 5 days of receiving the goods. You can return within 30 days of receiving the items. Please communicate with us if you have any problems.
• We are happy to return or exchange. Our customers are responsible for the return of goods.
• We don't offer refunds on any sale items. But we are happy to offer Store credit or exchanges if the garment isn't right for you.  Our customers are responsible for the postage.
• In case the packaging you receive is faulty, please send pictures of the same to us immediately, within 3 days and we will assess the case as soon as we can. 
• If you need any assistance please contact us on support@sahana.com.au We try our best to reply on the same day.

• Products should be returned unused, unwashed and in their original condition with all the tags attached. 
•  Faulty or defective items will be refunded after return of the product and inspection of the same by our team.
• To maintain a balance of our carbon footprint, items can be exchanged only once. It is a step toward eco-friendliness.
• As luck would have it, we consider gifts as a normal purchase. The conditions for refunds and exchanges are applicable for them.      

International Sales

• Our garments are designed with a relaxed, easy fit, intended to drape beautifully rather than fit closely to the body. Many of our customers find this makes sizing more flexible and forgiving.
• If you're unsure about sizing before purchasing, we warmly encourage you to get in touch. We're always happy to offer personalised advice to help you choose the right size.

Full Price Purchases

• We gladly accept exchanges on full-price items. Return shipping costs are the responsibility of the customer.

• As an Australian brand, international shipping can be expensive and has a greater environmental impact. In keeping with our commitment to thoughtful, sustainable practices, we encourage exchanges only where necessary and ask customers to choose carefully before purchasing.

Sale & Archive Items

• All Sale and Archive purchases are not eligible for refunds.

• These pieces are offered at a reduced price to reflect this policy and to minimise unnecessary international shipping, packaging waste, and carbon emissions.

• In exceptional circumstances, a store credit may be considered at our discretion. Our customers are responsible for the return of goods.

At Sahana, every garment is thoughtfully crafted to be worn and loved for many years. We believe in mindful purchasing and are always here to help you feel confident in your choice before placing your order.